CANCELLATIONS + NO-SHOWS
We kindly require at least 48 hours' notice for all cancellations or reschedules.
If you need to cancel or reschedule within that window, 50% of the service total (based on what was scheduled or quoted) will be charged to the card on file. No-shows or cancellations without any notice will result in a 100% charge of the scheduled or quoted service amount. We understand that life happens, and we sincerely appreciate your understanding and cooperation. A non-refundable deposit of 50% of quoted total will be billed via invoice for services quoted greater than $400 and will need to be paid on the day of scheduling. If said appointment is rescheduled with adequate advance, your deposit will go toward your rescheduled service. 

NO CHILDREN UNDER 10
For the safety of your child and the comfort of all guests, children under the age of 10 are not permitted in the salon.
If you arrive for your appointment with a child, you will be asked to reschedule, and this will be considered a last-minute cancellation.
Please note that we do not offer child pricing—our listed starting prices apply to all guests, regardless of age.

Please note that we have limited seating inside the salon.
If you choose to bring a guest to your appointment, they may be asked to wait in the hallway bench or in the seating area near the front desk. These spaces are intended for guests age 10 and older.

HAIRCUT ADJUSTMENTS:

Notify the salon within one week and we will re-shape or adjust your hair to your satisfaction.

HAIR COLOR ADJUSTMENTS: 

Notify the salon within one week and we will correct any color service pending a complete consultation and approval of management. 

RETAIL PRODUCTS:

We believe in the quality of August Pearl's home care products. If you are not satisfied with any product, please return it to the salon within one week of the purchase date for credit toward any retail product in our salon. Refunds are not available. For your protection, brushes, styling tools, any face/lash products and makeup are not returnable or refundable. If you have any issues with a styling hot tool purchased through August Pearl Salon, please contact management immediately at augustpearlsalon@gmail.com and have the original packaging in tact. 

CLIENT CONSENT FORM | MINOR CONSENT FORM: 

When receiving any service for the first time at APS (or if it has been more than 12 months since your last visit with us), our Consent Form will be required to be filled out and signed. You may also be asked to sign or initial your price quote at the time of your consultation for color and/or extension services. Our Minor Consent Form, which is separate from our Consent Form, must be filled out and signed by a parent or guardian for any person under age of 18 receiving a service or the service will not be performed. It is the guest’s responsibility to inform staff if they, or the person they are booking the appointment for, are under the age of 18. If the signature is not present by the time of scheduled appointment, this will be considered a last minute cancelation and a 50% cancellation fee will be charged to the card on file.

PAYMENT:

For your convenience, we accept cash and all major credit cards for purchases. We are unable to accept personal checks or offer any refunds. We accept cash for all transactions but do not keep change in salon. 

We do not offer refunds for services.
If you feel that your service did not meet expectations or if any damage occurred, we kindly ask that you reach out to management directly by texting 629-218-4044 so we can address your concerns promptly and professionally.



August Pearl Salon has the right to refuse service. Prices and Policies may be changed at any time without further notice. Any questions regarding our policies should be directed to Management at augustpearlsalon@gmail.com.