CANCELLATIONS + NO-SHOWS:
We require a firm 48 hour notice for all cancellations/reschedules. If this is not followed, 50% of your scheduled service will be charged to the card we have on file. Any deposits/fees made will not be refunded. If you choose to reschedule your consultation at another time, a new $25 fee will be required. If you do not show up to your scheduled appointment without notice, the card we have on file for your will be charged 100% of what you were scheduled and/or quoted for. We understand that life happens and appreciate your understanding while we enforce these necessary policies.
NO CHILDREN UNDER THE AGE OF 12:
Children under the age of 12 will not be permitted in the salon. This policy has been put in place for the safety of your child and for the relaxation of you and other guests. If you do show up with a reservation with a child, we will ask you to reschedule and this will be considered a last minute cancelation. No child pricing; all starting prices listed under our service menu stand for all ages.
Please do not bring friends or family members to your reservation with you. APS is a small, intimate setting with limited seating. There is seating in the front waiting area and benches in the hallway if you do have a guest over the age of 12 accompanying you.
Notify the salon within one week and we will re-shape or adjust your hair to your satisfaction. We are unable to offer any refunds.
HAIR COLOR ADJUSTMENTS:
Notify the salon within one week and we will correct any color service pending a complete consultation and approval of management. We are unable to offer any refunds.
We believe in the quality of August Pearl's home care products. If you are not satisfied with any product, please return it to the salon within one week of the purchase date for credit toward any retail product in our salon. Refunds are not available. For your protection, brushes, styling tools, any face/lash products and makeup are not returnable or refundable. If you have any issues with a styling hot tool purchased through August Pearl Salon, please contact management immediately at email@example.com and have the original packaging in tact.
CLIENT CONSENT FORM | MINOR CONSENT FORM:
When receiving any service for the first time at APS (or if it has been more than 12 months since your last visit with us), our Consent Form will be required to be filled out and signed. You may also be asked to sign or initial your price quote at the time of your consultation for color and/or extension services. Our Minor Consent Form, which is separate from our Consent Form, must be filled out and signed by a parent or guardian for any person under age of 18 receiving a service or the service will not be performed. It is the guest’s responsibility to inform staff if they, or the person they are booking the appointment for, are under the age of 18. If the signature is not present by the time of scheduled appointment, this will be considered a last minute cancelation and a 50% cancellation fee will be charged to the card on file.
For your convenience, we accept cash and all major credit cards for purchases. We are unable to accept personal checks or offer any refunds. We accept cash for all transactions but do not keep change in salon.
August Pearl Salon has the right to refuse service. Prices and Policies may be changed at any time without further notice. Any questions regarding our policies should be directed to Management at firstname.lastname@example.org.