CANCELLATIONS + NO-SHOWS:
Please read carefully, as this is an important announcement for all clients,
current and potential.
Over the last few months, we have had an astounding amount of last minute cancellations and no-show appointments. There have been multiple weeks where we’ve had this happen in the double digits. When I started August Pearl Salon in 2015, this wasn’t an issue so our cancellation policy was very basic and included “warnings”. As we continue to grow, the numbers are skyrocketing, and as a business, it is impossible to sustain this way.
Effective immediately, in able to reserve any appointment, a valid credit card number will be put on file. This may or may not require a $1 validation fee. All consultations will require a $25 non-refundable deposit that will go towards your next service.
We require a firm 24 hour notice for all cancellations/reschedules. If this is not followed, 50% of your scheduled service will be charged to the card we have on file. Any deposits made will not be refunded. If you choose to reschedule your consultation at another time, a new $25 deposit will be required. If you do not show up to your scheduled appointment without notice, the card we have on file for your will be charged 100% of what you were scheduled for. If you cancel within the 24 hour period on multiple occasions, or no-call/no-show, August Pearl Salon/LLC has the right to place you on our Walk-In Only List, forfeiting your right to reserve appointments. Any declined transaction may result in placement on the Walk-In Only List. If you have not had any services performed at APS within the last 12 months, your are considered a new client. A deposit and consultation will be required.
If you have not updated your credit card information, or the salon is waiting to hear back from you on updating your card information, August Pearl Salon has the right to cancel your appointment if we do not hear back from you within 24 hours.
Many businesses do have similar policies in place, and due to the high demand of our stylists and services, we have no choice but to follow suit. We understand that placing a credit card on file may be a minor inconvenience for some, but please know that we wish we didn’t have to do this. However, in order to keep our doors open, we need to protect our time.
Also new to APS policies: All new clients, especially color and extensions services, will be required to initial the client record sheet next to their price quote, stating that you understand the estimated price and the possibility of a $100 price range. If you are an existing client and are making a big change, this will also be required.
If you have any questions about our new policies, I encourage you to contact me directly at firstname.lastname@example.org.
Thank you to our amazing loyal clients that always respect our time! We wouldn't be here without you.
NO CHILDREN UNDER THE AGE OF 13:
Children under the age of 13 will not be permitted in the salon. Children under 17 will not be permitted in the salon unless they are receiving a service. This policy has been put in place for the safety of your child and for the relaxation of you and other guests. If you cannot find adequate childcare by 24 hours before your scheduled appointment, please let us know so we can get you rescheduled for a better time. Thank you for your understanding. If you do show up with an appointment with a child, we will ask you to reschedule and this will be considered a last minute cancelation.
-Please silence your phone, or place on vibrate, upon arrival as to not disturb other guests around you. If you need to take a call, please step outside or be aware of those around you.
-When requesting an appointment, please know that all appointments are first come first serve. If you do not reply promptly, we cannot guarantee the appointment time you need will still be available. Please allow up to 24 hours for a response regarding your requested appointment. We will get back with you as quickly as possible.
-Please allow yourself adequate travel time, especially during rush hours, so you are not late for your appointment. If you arrive more than 15 minutes late, you may be asked to reschedule and this will be considered a last minute cancellation.
-We love to pamper you at APS, but we can only offer you ONE complimentary beverage during each scheduled salon visit, with the exception of water.
-Please do not bring friends or family members to your appointment with you. We have very limited space and want to make sure you get the relaxation you deserve.
Notify the salon within one week and we will re-shap or adjust your hair to your satisfaction.
HAIR COLOR ADJUSTMENTS:
Notify the salon within one week and we will correct any color service pending a complete consultation and approval of management.
We believe in the quality of August Pearl's home care products. If you are not satisfied with any product, please return it to the salon within one week of the purchase date. APS will give you credit toward any retail product in our salon. For your protection, brushes, styling tools, any face/lash products, and makeup are not returnable or refundable. If you have any issues with a styling hot tool purchased through August Pearl Salon, please contact Jodi immediately at email@example.com and have the original packaging in tact.
CLIENT CONSENT FORM:
When receiving any service for the first time at APS, a release form will be required to be signed and price quote initialed. Any person under age of 18 must have a parent or guardian's signature or the service will not be performed. If the signature is not present by the time of scheduled appointment, this will be considered a last minute cancelation.
For your convenience, we accept cash, all major credit cards, and Apple Pay for purchases. Unfortunately, we are unable to accept personal checks or offer any refunds.
August Pearl Salon has the right to refuse service. Prices and Policies may be changed at any time without further notice.