Cancellations: Your appointments are very important to us. It is time reserved especially for you. We understand that emergencies come up which require scheduling adjustments. However, please understand that when you forget or cancel your appointment without giving adequate notice, other clients miss out on the opportunity to fill that time slot to receive services. Therefore, August Pearl Salon will require a credit card to be put on file after your first cancellation within 24 hours of your scheduled appointment or first no-show. From there on out the following policy will be enforced:
-$50 deposit will be required at time of booking. The full charge will go towards your scheduled appointment.
-No Shows and late cancellations will be charged 50% of the reserved services and deposit will not be refunded or put towards future services.
-Appointments made within a 24 hour period must be canceled 4 hours before your reserved time or you will be charged 25% of the scheduled services and $50 deposit will not be refunded or put towards future services.
-After two no-shows you forfeit any ability to schedule appointments ahead of time and are put on a walk-in basis only.
Please understand that it is not our desire or intent to have to charge you for missed or canceled appointments, We simply ask that you notify us if you cannot keep your appointment so that your reserved time slot can be made available to other clients. We develop all of our policies and procedures in the best quality and tradition of excellence so as to provide the best service to current and future clientele.
Children: Children under the age of 13 will not be permitted in the salon. Children under 17 will not be permitted in the salon unless they are receiving a service. This policy has been put in place for the safety of your child and for the relaxation of you and other guests. If you cannot find adequate childcare by 24 hours before your scheduled appointment, please let us know so we can get you rescheduled for a better time. Thank you for your understanding.
-Please silence your phone upon arrival as to not disturb other guests around you. If you need to take a call, please step into the hallway.
-When requesting an appointment, please know that all appointments are first come first serve. If you do not reply promptly, we cannot guarantee the appointment time you need will still be available. Please allow up to 24 hours for a response regarding your requested appointment. We will get back with you as quickly as possible.
-Please allow yourself adequate travel time, especially during rush hours, so you are not late for your appointment. If you arrive more than 15 minutes late, you may be asked to reschedule and this will be considered a last minute cancellation.
-We love to pamper you at APS, but we can only offer you ONE complimentary beverage during each scheduled salon visit, with the exception of water.
Haircut: Notify the salon within one week and we will re-shap or adjust your hair to your satisfaction.
Color: Notify the salon within one week and we will correct any color service pending a complete consultation and approval of management.
Retail Products: We believe in the quality of August Pearl's home care products. If you are not satisfied with any product, please return it to the salon within one week of the purchase date. APS will give you credit toward any retail product in our salon. For your protection, brushes and makeup are not returnable. Any styling tool or blow dryer must be returned within 10 days of purchase date and with complete packaging in tact.
Release Form: When receiving any chemical service for the first time at APS, a release form will be required to be signed. Any person under age of 18 must have a parent or guardian's signature or the service will not be performed.
Payment Policies: For your convenience, we accept cash, Visa, Mastercard, Discover & American Express for purchases. Unfortunately, we are unable to accept personal checks or offer any cash refunds.
August Pearl Salon has the right to refuse service. Prices and Policies may be changed at any time without further notice.